FAQs – TurboTax Download and Installation

How do I download TurboTax?

Visit the TurboTax.ca/download, sign in to your Intuit account, enter your license code, and download the installer.

How do I install TurboTax on my computer?

Once downloaded, double-click the installer file and follow the on-screen instructions to complete the installation process.

What should I do if I encounter an error during installation?

Ensure your system meets the minimum requirements, temporarily disable antivirus software, and run the installer as an administrator. For further help, visit the TurboTax Support Page.

Can I install TurboTax on multiple computers?

Yes, you can install TurboTax on up to five different computers using the same license code.

How do I activate TurboTax after installation?

Open TurboTax, sign in to your Intuit account, and enter your license code when prompted to activate the software.

How do I update TurboTax?

TurboTax checks for updates automatically when you open the software. You can also manually check for updates in the TurboTax menu.

Do I need an internet connection to use TurboTax?

An internet connection is required for downloading, installing, and updating TurboTax, as well as for e-filing your tax returns.

How do I transfer my previous year’s tax return into TurboTax?

During the setup process, TurboTax will prompt you to import your previous year’s return. Follow the on-screen instructions to transfer your data.

What should I do if I lose my license code?

Check your purchase confirmation email or contact TurboTax customer support for assistance.

How do I uninstall TurboTax?

On Windows, go to “Control Panel” > “Programs” > “Uninstall a program” and select TurboTax. On Mac, drag the TurboTax application to the Trash and empty the Trash.